Returns & Refunds

Every print from Anna Sergeeva Studio is made to order, just for you. Because of that, all sales are final. The one exception: if your artwork arrives damaged, defective, or different from what you ordered, we will make it right.

Before You Order
We cannot accept returns or exchanges for a change of mind, the wrong size, or a piece that no longer suits your space. Colors may look slightly different on your screen than in print. If you are unsure about size, paper, or color, reach out first at www.asergeeva.com/contact. We reply within 2 business days.

If Something Is Wrong
Contact us within 7 days of delivery at annavserge@gmail.com with:

• Your order number

• A short description of the issue

• Clear photos of the artwork and the packaging

Please keep the original packaging until your claim is resolved. Don’t send anything back unless we ask. If we do, we cover return shipping.

Once we confirm the issue, we will send a replacement at no cost. If a replacement isn’t possible, we will issue a full refund.

Lost Packages
If tracking shows your order as delivered but it never arrived, contact us within 7 days and we will help you file a claim with the carrier.

Damage After Delivery
We are not responsible for damage that happens after delivery from handling, framing, installation, storage, or environment. Please follow the care instructions included with your artwork.

Cancellations
You can cancel within 24 hours of ordering, as long as production hasn’t started. Once your print is in production, the order is final.

Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take another 5 to 10 business days to show it.

Questions
Email annavserge@gmail.com or visit www.asergeeva.com/contact.